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Customer Service (888) 222-8640 |

One of the most important steps before ordering a replacement battery is making sure you have the correct battery model number. Many phones have similar names, but the actual battery part number is what matters most. This quick guide will help Canadian shoppers find the right replacement battery with confidence.
Best way to identify your battery:
![]() | Remove the battery (if removable) |
![]() | Look for the printed model / part number on the battery label |
![]() | Match that exact part number to the product listing |
![]() | If unsure, call support before ordering |
Important tip:
The phone model name alone is not always enough. Some carriers use slightly different model names or revisions. The actual battery part number printed on the battery is usually the most reliable way to confirm compatibility.
Frequently Asked Questions
Q: Should I search by phone model or battery model?
A: Battery model is usually the safest and most accurate way to search.
Q: What if my battery is built in and not removable?
A: In that case, check your phone model carefully and contact support if needed so we can help confirm the correct replacement.
Q: Can I send you a photo of my battery?
A: Yes. If the label is readable, a photo can help us confirm the correct battery model.
Q: What happens if I’m unsure?
A: Contact us before ordering. We’d rather help you get the correct battery the first time.